Cancellation Policy

Last updated: 31 August 2026

Cancelling before dispatch

You may request cancellation before your order is dispatched. Email support@lcstoolworks.com as soon as possible and include the order number. If cancellation is completed before dispatch, we will refund the original payment method.

After dispatch

If the order has already been dispatched, it cannot normally be stopped. You may refuse delivery where the carrier allows, or receive the order and follow our return instructions. We will pay the approved return postage.

UK cancellation right

For most online purchases, UK consumers may cancel from the time the order is placed until 14 days after the day the goods are received. After notifying us, the goods must normally be returned within a further 14 days. Our separate 30-day return policy gives additional time and does not reduce statutory rights.

Refund after cancellation

We refund eligible cancelled orders to the original payment method. For returned goods, we may wait until the goods are received or you provide evidence of return. Refunds are processed within 7 business days after approval.

Order and address changes

Before dispatch, you may ask to change an item or delivery address by emailing support@lcstoolworks.com. Changes are subject to availability and cannot be guaranteed once processing has started.