Refund policy

Last updated: 31 August 2026

30-day return period

You may request a return within 30 days after receiving your order. Contact support@lcstoolworks.com before sending an item back so we can provide return instructions and, where applicable, a prepaid return label.

Return conditions

For a change-of-mind return, the item should be unused, complete and in its original packaging where reasonably possible. You may inspect the item as you would in a shop. We may reduce a refund if handling beyond what is necessary has reduced the item’s value.

Return costs

We pay reasonable return postage for approved returns, including change-of-mind returns and items that are faulty, damaged or incorrect. Please use the return method we provide; unauthorised premium or special-delivery costs may not be reimbursed.

Faulty, damaged or incorrect goods

Contact us promptly if goods are faulty, damaged, not as described or incorrect. We may request photographs or other reasonable information. Your rights under the Consumer Rights Act 2015 are not affected.

Exchanges

Exchanges are accepted where replacement stock is available. If the requested replacement is unavailable, we will issue a refund. We do not charge a restocking fee.

Refund timing and method

After receiving and inspecting the returned item, we will notify you of the outcome. Approved refunds are issued to the original payment method within 7 business days. Your bank or card provider may require additional time to display the refund.

Statutory cancellation rights

For most online purchases, UK consumers also have a statutory right to cancel within 14 days after receiving the goods and then 14 days to return them. These rights and any other mandatory consumer rights are not limited by this policy.

Return address

Returns must be authorised before posting. Approved returns are sent to: Lymore Villa, 162A London Road, Chesterton, Newcastle-under-Lyme, Staffordshire, ST5 7JB, United Kingdom.